Passengers seek technology-driven travel experience

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Air passengers globally are clamouring for more technology to be deployed for better comfort, ease of access, and personal control over their travel experience.

The passenger, in the 2017 Global Passenger Survey (GPS) released Wednesday, craved for automation of more airport processes, a single identity token for all travel processes using biometric identification and real-time information sent directly to personal devices.

Others are more efficient security – without having to remove or unpack personal items and more seamless border control.The customers’ demand, according to the International Air Transport Association (IATA), is a lesson for aviation authorities and developing countries, including Nigeria, aiming to attract more passenger traffic and growth within the vision 2050 projection.

IATA, which is the clearing house for over 275 airlines in the world, said based on 10,675 responses from more than 152 countries in all regions around the globe, the survey provided insight into what passengers want from their air travel experience.

Digital travel processes are the expectation and passengers want more. The GPS found that 82 per cent of travelers would like to be able to use a digital passport on their smart phones for as many travel activities as possible, from booking flights to passing through the airport. Biometric identification systems were the technology of choice with 64 per cent favoring biometric identifiers as their preferred travel token.

IATA’s Senior Vice President for Airport, Passenger, Cargo and Security, Nick Careen, said passengers want to use one single biometric identity token for all their travel transactions from booking flights to passing security and border control and picking up their bags.

Carreen added: “IATA’s One ID project is rapidly moving travel towards a day when a face, iris, or fingerprint will provide the key to a seamless travel experience. The technology exists. Its use in aviation needs to be accelerated.

Source: The guardian

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